We made a
list of online job titles and responsibilities in this section of the
website to help you identify ways how you could outsource offshore staff to
work remotely from the other side of the world. There are lots of online job
titles and creative BPO solutions that can be applied when using offshore
outsourced staff. Below we have given you 10 examples to get you thinking in
terms of other ways you might be able to use offshore virtual staff in your
line of business.
1. CALL CENTRE AGENTS / TELEMARKETER
Inbound-Answers the Phone: |
| 1. Respond to phone & email inquiry; |
| 2. Provide technical and/or customer
support; |
| 3. Sell, cross sell or up sell products; |
| 4. Offer product and service; |
| 5. Transfer phone calls to appropriate
department after qualifying the call; |
| 6. Take care of account and billing
enquiries. |
|
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Outbound-Call out to new leads or existing client: |
| 1. Market a product or a service; |
| 2. Sell a product or a service; |
| 3. Provides customer support to existing
clients; |
| 4. Up-sell to existing clients; |
| 5. Answer email enquiries; |
| 6. Appointment setting; |
| 7. Welcome Calls; |
| 8. Address and Details lead verification; |
| 9. Market research; |
| 10. Cold call lead development; |
| 11. Conduct a survey. |
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2. DATA ENTRY
| 1. Type faxed messages/letters/forms; |
| 2. Transcribe audio/video files; |
| 3. Capture data from: |
| a. Hand written entry; |
| b. Forms; |
| c. Cards; |
| d. Envelops; |
| e. Letters; |
| f. Websites; |
| g. Books; |
| h. Manuals; |
| i. Periodicals; |
| j. Newspaper; |
| k. Customer List; |
| l. Research paper; |
| m. Warranty Registration; |
| n. Invoices; |
| o. Legal Documents; |
| p. surveys; |
| q. Dictionaries; |
| r. Manuals; |
| s. Encyclopedia; |
| t. Image; |
| u. Market Research Tables; |
| v. Insurance Claims; |
| w. Property Tax Records; |
| x. Polling Information; |
| y. Trade Show Contacts; |
| z. Business cards; |
| aa. Catalogs; |
| bb. Online and Offline Data Entry; |
| cc. Company Reports |
|
| 5. Transfer phone calls to appropriate
department after qualifying the call; |
| 6. Take care of account and billing enquiries. |
|
3. VIRTUAL PERSONAL ASSISTANT & MARKETING
ASSISTANTS
| 1. Reply to emails; |
| 2. Conduct research; |
| 3. Organize your schedule; |
| 4. Live chat operator; |
| 5. Secretary that could: |
| a. Resolve customer query; |
| b. Research solutions to customer issues; |
| c. Take care of service contract renewals and
changes; |
| d. Process order and order validation and
price checking; |
| e. Validate commission details; |
| f. Check terms and conditions of contracts; |
| g. Receive orders; |
| h. Shipping; |
| i. Take care of service operations |
| |
|
4. SEARCH ENGINE OPTIMIZER / SEO SERVICE
An SEO Staff is a person who improves the quality and volume of traffic
to your website by performing SEO strategies and studying how search
algorithms work. It’s an online marketing strategy that will increase your
sites relevance and visibility to people looking for the product and service
you are providing. SEO drives your website to be seen on major search
engines like Google, Yahoo and MSN.
| 1. Submit your websites to relevant online
directories; |
| 2. Submit an article to other popular sites that
and links it back to your site; |
| 3. Do forum and signature linking; |
| 4. Create reciprocal linking; |
| 5. Do online bookmarking; |
| 6. Post blogs; |
| 7. Build links; |
| 8. Take care of your Google AdWords account |
5. WRITERS / COPYWRITER SERVICE
| 1. Write an article; |
| 2. Write a blog; |
| 3. Write news and press releases; |
| 4. Write product and website reviews; |
| 5. Create a sales copy; |
| 6. Write business letters and reports |
| |
6. WEBSITE ADMINISTRATOR
| 1. Moderate forums; |
| 2. Test Websites; |
| 3. Architect/plan a website; |
| 4. Manage contents and install software; |
| 5. Manage server; |
| 6. Maintain website; |
| 7. Create blogs and forums; |
| 8. Tract website statistics; |
| 9. Manage newsletter software; |
| 10. Setup an auto responder |
7. GRAPHIC DESIGNERS
| 1. Create banners; |
| 2. Create logos and headers; |
| 3. Enhance photos; |
| 4. Conceptualize a design and background layout; |
| |
8. WEB DEVELOPER / WEB PROGRAMMER
Skills: PHP, MySql, MsSql Java Script, HTML, CSS, FTP and
Basic graphic designing.
| 1. Develop an e-commerse business site; |
| 2. Client/server side coding and web server
configuration; |
| 3. Develop a web-based system like your own CRM
system, or account and business operating system; |
| 4. Manage projects; |
| 5. Maintain websites and connect website front end
to back end |
9. WEBSITE DESIGNERS
Skills: Photoshop, Corel Draw and Flash animation
| 1. Create online banners for marketing; |
| 2. Create several website drafts fro you to choose
from; |
| 3. Create interactive designs; |
| 4. Create interactive tutorials and how to's; |
| 5. Create online logos and headers; |
| 6. Enhance photos; |
| 7. Create flash animation; |
| 8. Design your whole website; |
| 9. Create a theme |
10. ACCOUNTANT
| 1. Accounts payable; |
| 2. Accounts receivable; |
| 3. Asset accounting; |
| 4. Auditing; |
| 5. Bookkeeping and tax service; |
| 6. Budgeting and forecasting; |
| 7. Collections; |
| 8. Compliance Service; |
| 9. Expense processing; |
| 10. Financial reporting; |
| 11. Financial Statements; |
| 12. Inventory accounting; |
| 13. Expense review; |
| 14. Payroll processing; |
| 15. Time entry and billing; |
| 16. General ledger; |
| 17. Bank reconciliation; |
| 18. Financial statements preparation; |
| 19. Income statement (profit and loss) |
| 20. Balance-sheet; |
| 21. Cash flow statement |
Online remote staff Philippines - BPO
solutions
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